Frequently asked questions

No. Every product sold by Peptides Superstore is supplied strictly for laboratory and research purposes only. They are not for human or veterinary consumption, and nothing on this site is medical advice or a treatment claim.

It means the compounds are intended for in-vitro study and laboratory research by qualified individuals. By ordering, you confirm you are acquiring the material for research purposes and that you will not administer it to humans or animals.

Add the products you want to your cart from any brand page — Prime Lab, THRVE or Alpha — then open the cart and continue to checkout. On the checkout page you choose your shipping destination and speed, add any notes, and press “Confirm & send via WhatsApp”. Your full order summary opens in a WhatsApp chat with our team; press send and we confirm availability and payment options directly with you.

Payment is arranged personally over WhatsApp once your order is confirmed, so we can offer a method that suits you. Nothing is charged on the website itself and no card details are ever entered here.

All orders ship from the Toronto / GTA area using Canada Post. The checkout page includes a shipping calculator: choose your destination region and delivery speed and it shows the current Canada Post estimate before you send your order. Local GTA pickup is free, and Expedited Parcel shipping is free on orders over $400.

Typical Canada Post transit times are 1–2 business days within Ontario and Quebec, 2–4 business days to the Prairies and BC, 3–5 business days to Atlantic Canada, and up to 7 business days to the territories. Xpresspost and Priority options are available for faster delivery. Orders placed on weekends or holidays are dispatched the next business day.

Lyophilised peptide vials are shipped in discreet, insulated packaging to protect them in transit. Vials are stable at room temperature for shipping; on arrival, store unmixed vials refrigerated and away from light. Once reconstituted, keep refrigerated and use within the window noted in our peptide guide.

Because these are sensitive research materials, we cannot accept returns on vials once they have shipped — this protects the integrity of every order we send out. If your parcel arrives damaged, a vial is broken, or you received the wrong item, message us on WhatsApp within 48 hours of delivery with photos and we will replace it or credit your order.

Contact us on WhatsApp with your order details and we will trace the shipment with Canada Post. If a parcel is confirmed lost, we replace it at no cost to you.

Yes. Every batch is third-party tested and a Certificate of Analysis is available on request for any product we carry — no purchase necessary. Ask us on WhatsApp and we will send the COA for the current batch.

Our peptide guide explains what each compound is studied for and gives a suggested reconstitution, and the reconstitution calculator works out the exact draw for your vial and water volume. You can also start a confidential consultation and our team will review your goals and background before recommending anything.

WhatsApp is the fastest way — use the chat button on any page and we usually reply within minutes. You can also use the contact form on the homepage and we will get back to you by email.